The Factory Outlet is committed to providing the highest quality productsfor your home, bath, and body. We provide world-class service, exceptionally fast delivery and a straightforward buying experience. You provide the passion and desire. We can only accomplish our mission if we build your trust and treat you exceptionally well each and every time you visit us. So, we've created a guarantee that takes the risk out of shopping.
How to Contact us
Let us know how we're doing on our commitment to excellence. Please use the below information to contact us with questions, comments, or critisms.
Shopping at our site is safe, and we guarantee it.
All orders on our site are processed on our secure server. All credit card information is encrypted and protected. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the lower left corner of your browser screen.
If you would prefer not to place your order on-line, please call 1-800-550-0056. One of our customer service representatives will be happy to assist you.
We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.
And though it's necessary to provide shipping information to manufacturers who will be sending your order to you, we've required each one to sign an agreement which states that the customer's name and information must remain confidential between TheFactoryOutlet.com and the manufacturer.
We accept the following credit cards: Visa, MasterCard, American Express and Novus/Discover. We also accept checks and M.O. on a case by case basis. We also accept Paypal and Google checkout orders on a majority of our products.
Your order can be delivered to your door for free. This offer covers most items shipped by ground within the contiguous U.S. The only exceptions are large or heavy items, such as a tanning beds, pool tables, shuffleboards, some bidets, etc.
Please provide a valid street address with each order (we are currently unable to ship to P.O. boxes). Additional charges apply to rush and international shipments, including Alaska, Hawaii and Puerto Rico. Shipping costs are listed beside each product. If there is no price, you can call to get a quote (this is especially prevalent for the higher weight items)
Many products ordered from TheFactoryOutlet.com are shipped directly from the company that manufactures the product, so if you order more than one item, each may arrive in a separate package. However, your single order will reflect the total cost, including shipping, regardless of the number of items you buy.
**IMPORTANT! International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment. The rules for these fees vary by country, and your local government determines the duty and customs charges.
Sales Tax is added only to orders delivered within Washington. The state of Washington requires that we charge sales tax on the full amount of the order including the shipping charges. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in Washington is 8.8%.
Canadian Orders :
Canadian orders are subject to duties, taxes are the responsibility of the customer and must be paid upon receipt of shipment. Contact your customs office for more information on duties, taxes and restricted products. The estimated time of delivery for Canadian orders is 2-3 weeks.
International Orders :
We do sell to international customers, however we do not ship outside North America. We can have your items shipped to any port in the US and you can arrange international shipping from there.
Duties, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid for by credit card.
All orders are processed between 7 a.m. and 5 p.m. (PST), Monday through Friday. Your order will try to be shipped within 48 hours, unless otherwise noted. Please see Shipping Information for delivery and shipping policies.
Though we do our best to make sure the products we offer are always available, we occasionally run out of particular items. If the item you order is unavailable, we'll notify you within 24 hours.
Please call 1-888-234-7007 and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
We will call up the shipper that provided shipping to you in the first place to pickup. Please use UPS to ship back if you are returning a bidet.
Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package
NOTE : The above returns process is for domestic (U.S.) customers only on packages that HAVE BEEN AUTHORIZED first or use our Live Help available from 7am - 6 pm PST, Monday - Friday. You may also request return authorization via e-mail at sales@thefactoryoutlet.com. Returns should be sent to the following address.
Sole Inc.
14736 NE 95th St.
Redmond, WA 98052
In order to make an exchange please follow the above returns process and place a new order for the items you would like. We handle all exchanges as separate invoices, your return will be credited to your credit card and any new order will be a new charge.
If you receive a product that was damaged in shipping, please email us at sales@thefactoryoutlet.com. Please include your order number (found on packing slip) and the name of the carrier.
Privacy Policy Effective Date: April 1, 2007
Our Privacy Policy is designed to assist you-businesses, consumers and the general public-in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.
Contact Information
To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us: e-mail: cusotmerservice@thefactoryoutlet.com
Surface mailing address:
Sole inc. 14736 NE 95th St. Redmond WA 98052
What Information Do We Collect?
When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.
Personal Information You Choose to Provide
Registration Information
You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our services, register for certain services, or register for email newsletters and alerts.
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. If you use our "Email this page" feature to send a copy of that page to someone else, your email address will appear as the sender of the email. Both your email address and the recipient's email address will not be used for any other purpose.
How Do We Use the Information That You Provide to Us?
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.
Choice/Opt-out
We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.
Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
How Do We Use Information We Collect from Cookies?
As you visit our Web site, the site uses its cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.
Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.
Sharing Information with Third Parties
We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.
In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.
We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.
As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.
How Do We Protect Your Information?
Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact if you have any questions or concerns.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.
Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.At any time you may request to view any and all changes and updates, via surface mail.
Notification of Changes
The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website.
If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Shopping Cart
The Factory Outlet is committed to providing the highest quality productsfor your home, bath, and body. We provide world-class service, exceptionally fast delivery and a straightforward buying experience. You provide the passion and desire. We can only accomplish our mission if we build your trust and treat you exceptionally well each and every time you visit us. So, we've created a guarantee that takes the risk out of shopping.
